Frequently Asked Questions

You want to talk to a doctor now, or it is late at night, and you can’t reach your doctor. Or perhaps you are traveling and you cannot get an appointment with your doctor for a few days. Or maybe it’s just not convenient for you to go and wait in the doctor’s office. CallMD physicians are available 24/7 to assist you, on your schedule.

You should contact 911 or your emergency service provider. CallMD provides only non-emergency medical services.

Only board certified, licensed physicians may join the CallMD Doctor Network. CallMD conducts a thorough background check on each doctor and monitors state medical boards to make sure our physicians remain in good standing. CallMD physicians are U.S. based and are licensed to practice medicine in all 50 states, Puerto Rico, and Washington D.C.

Typical conditions our doctors treat include allergies, urinary tract infections, cold, flu, sinus and respiratory infections, as well as many other non-emergency illnesses.

You can obtain a non-narcotic, non-DEA controlled prescription, provided the CallMD doctor thinks it is necessary. The decision to prescribe is made by the doctor after reviewing your medical history and speaking with you on the phone about your current symptoms. CallMD doctors will not prescribe DEA controlled substances.

Simply dial the toll free number in your membership material to arrange your doctor consultation. A CallMD nurse will answer your call, ask you about your current symptoms, take your medical history if it is not already on file, and arrange to get a doctor on the phone. As soon as a doctor is available in your state (generally within an hour), the nurse will arrange a three-way call with you and the doctor.

As your advocate, the nurse sends your medical information to the doctor and stays on the phone with you and the doctor to provide continuity through the consultation process. If the doctor writes a prescription, the nurse will help you get it filled and provide other assistance you may request. The nurse will also follow up with you within five days to see how you are doing.

The CallMD nurse follows up to find out if the treatment prescribed by the doctor is helping you and to ask you about your satisfaction with the CallMD service. The nurse will also discuss next steps, if any, in your treatment.

You may request to have a record of your consultation sent to your doctor. The CallMD nurse will ask for your authorization to release the information and send it by secure email or FAX to your physician.

In addition to your well being, the confidentiality of your medical information is a top priority at CallMD. Your information is maintained in FileMD, the CallMD electronic medical record system, and is encrypted on our secure servers. FileMD procedures comply with HIPAA, the Federal Law that protects your personal health information.

Yes, your calls are recorded and stored confidentially in FileMD, along with your medical information.

Yes, CallMD is not insurance and, therefore, there are no restrictions. Anyone who is a member is eligible to use the service.

No, however, an adult/guardian must be present in order for a CallMD doctor to treat an underage dependant.

OptumHealth Allies is NOT health insurance. It is a health discount program that offers savings on a wide range of health care services. With OptumHealth Allies, you pay reduced rates for many out-of-pocket health care services you would otherwise purchase at full price.

OptumHealth Allies gives you access to providers and services at preferred rates. You can typically save 5-50% on many services that you purchase out of pocket.

OptumHealth Allies gives you access to a nationwide network of more than 500,000 practitioners, facilities, retail chains and online providers.

No. You can use your OptumHealth Allies membership by calling the toll-free Customer Care number on your OptumHealth Allies card. An advisor can help you locate providers, compare and confirm preferred rates, and more.

Yes. Your member ID card identifies you as an OptumHealth Allies member and assures that you will receive the preferred member rates. You will need to present your member ID card to your provider (along with your discount confirmation) at the time of service.

Yes. Use OptumHealth Allies to save on health care for you, your spouse and your dependent children. Savings on Long-Term Care services also apply to parents, in-laws, and grandparents.

Add $35 fee for each doctor’s consultation. Doctors’ consultation fees incurred during this period cannot be refunded. CallMD and CallMD Ultimate are not health insurance products.

The OptumHealthSM Allies discount plan is administered by HealthAllies®, Inc., a discount medical discount plan organization.

The OptumHealth Allies discount plan is NOT insurance.

The OptumHealth Allies discount plan provides discounts at certain healthcare providers for medical services. The OptumHealth Allies discount plan does not make payments directly to the providers of medical services. The discount plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. HealthAllies, Inc., is located at P.O. Box 10340, Glendale, CA, 91209, 1-800-377-0263, www.callmd.optumhealthallies.com , ohacustomercare@optumhealth.com.

You may cancel at any time. If you cancel within 30 days of the effective date (within 30 days of receipt of membership materials for residents of CO, IN, MO, MT, ND, OH, OK, SC, SD and WA), you will receive a full refund. (The application fee, if required, is not refundable except in AR, CO, MD, and TN.) The program and its administrators have no liability for providing or guaranteeing service or the quality of service rendered.

MA residents: The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under M.G.L. c.111M and 956 CMR 5.00. The range of discounts for specified medical, pharmacy or ancillary services provided under the plan will vary depending upon the type of provider and the type of services received.

Hospitals: "Hospital discounts are not available in Maryland or other states where prohibited by law."

Minimum Discount Guarantee: "Minimum Discount Guarantee does not apply to hospitals, long-term care or behavioral health facilities, or prescriptions."

Fitness Clubs: "Fitness club membership discounts are available to new members only; availability varies by geographic area."

Long-Term Care Services: "Discounts on long term care services are available to new patients only." "Minimum Discount Guarantee does not apply to long-term care facilities."

Prescription drugs: This is NOT insurance. Discounts are only available at participating pharmacies. By using this card, you agree to pay the entire prescription cost less any applicable discount. Savings may vary by drug and by pharmacy. Savings are based on actual 2010 drug purchases for all drug discount card programs administered by CVS Caremark. The program administrator may obtain fees or rebates from manufacturers and/or pharmacies based on your prescription drug purchases. These fees or rebates may be retained by the program administrator or shared with you and/or your pharmacy. Prescription claims through this program will not be eligible for reimbursement through Medicaid, Medicare or any other government program. This program does not guarantee the quality of the services or products offered by individual providers. We do not sell your personal information. Call the member toll-free number on the back of your ID card to file a complaint related to this program. Note to Texas Consumers: You may contact the Texas Department of Insurance if you remain dissatisfied after completing this program's complaint process.